Last updated: April 2026
The short version: When you sign up to receive resources from Handling Grief, I collect your name and email address. I use that information to send you what you asked for, plus occasional helpful content. I will never sell your details. You can unsubscribe or ask me to delete your information at any time.
A note before you read on: This policy is written in plain English as the ICO recommends. It covers the website handling-grief.com and all associated resources and programmes. If you have any questions about how your data is used, please email me directly.
This website is operated by Ghulam Fernandes, trading as Handling Grief, a sole trader based in the United Kingdom.
Business name: Handling Grief
Trading name: Ghulam Fernandes
Website: handling-grief.com
Email: [email protected]
ICO registration number: Registration pending
For the purposes of UK data protection law, I am the data controller for personal information collected through this website.
Information you give me directly
Your first name and email address, when you sign up to receive a free guide, take a quiz, join the newsletter, or register for a workshop
Your name, email address, and any other details you share, when you book a discovery call or enquire about the Handling Grief Programme
Information you share with me during one-to-one sessions or in written communications
Information collected automatically
Basic website analytics such as pages visited, time spent on the site, and how you arrived (for example, from a search engine or a social media link). This is collected via Google Analytics.
Cookies necessary for the website to function. See Section 9 for more detail.
Special category data
Information about your health, bereavement, or personal losses is special category data under UK GDPR. I may handle this type of information if you share it voluntarily during a quiz, a session, or in correspondence. I treat this information with the highest level of care and confidentiality. It is never shared with third parties except where required by law.
UK GDPR requires me to have a lawful basis for processing your personal data. The bases I rely on are as follows.
Consent
When you sign up to receive a free guide, quiz results, or the newsletter, you give your consent for me to contact you by email. You can withdraw this consent at any time by clicking the unsubscribe link in any email, or by contacting me directly.
Legitimate interests
I may use your information to improve this website and its resources, to understand how people find and use Handling Grief, and to follow up on enquiries you have made. I only do this where my legitimate interests are not overridden by your rights.
Contractual necessity
If you purchase a programme or toolkit, I need to process your information to deliver what you have paid for and to maintain records for tax and accounting purposes.
To send you the free guide, quiz results, or other resource you requested
To send you the weekly newsletter, if you have signed up for it
To follow up on enquiries about the Handling Grief Programme or discovery calls
To deliver any programme, workshop, or toolkit you have purchased or registered for
To improve the website and understand which resources are most helpful
To meet legal and accounting obligations
I will never use your information to send you irrelevant or excessive marketing. I will never sell your data to any third party.
I do not sell, rent, or trade your personal information. I share it only with the following trusted third-party services, which help me operate this website and deliver my resources to you.
Email marketing platform
Your name and email address are stored with Funnel Sketchers, which I use to send newsletters and automated email sequences. Their privacy policy is available at https://funnelsketchers.com/privacy-policy/. By signing up, you agree to your information being stored on their servers, which may be located outside the UK.
Payment processing
If you purchase a product or programme, payment is handled by Stripe. I do not store your card details. Their privacy policy is available at https://stripe.com/privacy.
Website hosting and analytics
This website is hosted by GoDaddy. Basic analytics are provided by GoDaddy Native Analytics.
Legal requirement
I may disclose your information if required to do so by law, or to protect the rights, property, or safety of myself or others.
Newsletter and free guide subscribers: Your details are held for as long as you remain subscribed. When you unsubscribe, your details are removed from the active list. Depending on the email platform settings, they may be retained in an archived list for up to 12 months before permanent deletion. You can request immediate deletion at any time by contacting me.
Programme clients: Contact information and session records are retained for six years from the end of the working relationship, in line with standard professional and accounting requirements.
Enquiries and discovery calls: Contact details from enquiries that did not progress to a programme are deleted after 12 months.
Financial records: Records required for tax purposes are kept for six years as required by HMRC.
Under UK GDPR, you have the following rights regarding your personal data.
The right to be informed. You have the right to know how your data is used. This privacy policy provides that information.
The right of access. You can request a copy of the personal data I hold about you.
The right to rectification. You can ask me to correct any inaccurate information.
The right to erasure. You can ask me to delete your personal data, subject to any legal obligations I have to retain it.
The right to restrict processing. You can ask me to limit how I use your data in certain circumstances.
The right to data portability. You can ask for your data in a commonly used, machine-readable format.
The right to object. You can object to processing based on legitimate interests or for direct marketing purposes.
The right to withdraw consent. Where processing is based on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact me by email at [email protected]. I will respond within one calendar month.
If you are unhappy with how I handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. I would always prefer to hear from you first so I can try to resolve any concern directly.
I take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. These include using reputable third-party platforms with their own security measures, using secure email, and not storing sensitive client information in unprotected documents.
No method of transmission over the internet is completely secure. If you have concerns about the security of your information, please contact me.
In the event of a data breach that is likely to affect your rights or freedoms, I will notify you and the ICO within 72 hours of becoming aware of it, as required by UK GDPR.
Cookies are small text files placed on your device when you visit a website. This website uses the following types of cookies.
Strictly necessary cookies: Required for the website to function correctly. These cannot be disabled.
Analytics cookies: Used to understand how visitors use the site so I can improve it. These are only set with your consent.
You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions.
This website may contain links to other websites, including external resources, support organisations, and third-party platforms. I am not responsible for the privacy practices of those websites. Please read their privacy policies before providing them with any personal information.
This website and its services are intended for adults aged 18 and over. I do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided me with personal data, please contact me so I can delete it.
I may update this privacy policy from time to time. The date at the top of this page will always reflect when it was last revised. If I make significant changes, I will notify subscribers by email.
If you have any questions about this privacy policy or how your information is handled, please contact me.
Name: Ghulam Fernandes
Business: Handling Grief
Email: [email protected]
Website: handling-grief.com
© 2026 Ghulam Fernandes. Grief Specialist. handling-grief.com