Last updated: April 2026
The short version: The resources on this website are offered in good faith to help you support yourself or someone else through grief. They are not a substitute for professional medical, psychological, or clinical support. Use them thoughtfully. Do not copy or resell them. If something is not right, please contact me directly.
Please read this carefully. By using this website or downloading any resources from it, you agree to these terms. If you do not agree, please do not use the site.
This website, handling-grief.com, is operated by Ghulam Fernandes, trading as Handling Grief, a sole trader based in the United Kingdom.
Business name: Handling Grief
Operated by: Ghulam Fernandes, Grief Specialist
Contact email: [email protected]
Website: handling-grief.com
These terms apply to your use of this website and all resources, guides, newsletters, quizzes, workshops, and programmes offered through it.
The content on this website, including all free guides, newsletters, blog posts, quiz results, and programme materials, is intended for general informational and educational purposes only.
It is not a substitute for professional medical, psychological, psychiatric, counselling, or clinical advice, diagnosis, or treatment.
If you or someone you know is in crisis, please contact the relevant emergency services or crisis support immediately.
Samaritans: 116 123 (free, 24 hours)
Crisis text line: Text SHOUT to 85258
Emergency services: 999
Ghulam Fernandes is a Grief Specialist. She is not a medical doctor, psychiatrist, psychologist, or licensed therapist. The Handling Grief Programme is a specialist grief support programme, not a clinical or therapeutic intervention.
Always seek advice from a qualified professional if you have concerns about your mental or physical health, or the health of someone you are supporting.
Free guides, quiz results, and other resources offered through this website are provided in good faith to help individuals support themselves or others through grief.
These resources are for personal use only. You may share a link to this website with others. You may not copy, reproduce, distribute, sell, or adapt any resource without written permission.
The information in these resources is based on Ghulam Fernandes's professional experience and training. It is not a guarantee of any particular outcome. Every person's experience of grief is different.
Purchases
When you purchase a resource such as the Complete Grief Support Toolkit, you are purchasing a licence for personal use only. You may not share, resell, reproduce, or distribute paid content.
The Handling Grief Programme
The Handling Grief Programme is a 12-week, one-to-one programme. Specific terms, including session commitments, payment schedules, and cancellation terms, are set out in a separate client agreement provided before the programme begins. In the event of any conflict between these terms and the client agreement, the client agreement takes precedence.
Refunds
For digital downloads (such as guides and toolkits): due to the nature of digital products, refunds are not offered once a download has been accessed. If you experience a technical problem accessing your purchase, please contact me and I will resolve it promptly.
For workshops: if you register for a paid workshop and are unable to attend, please notify me at least 48 hours in advance. A credit towards a future workshop may be offered at my discretion. Refunds are not available for non-attendance without prior notice.
For the Handling Grief Programme: refund terms are set out in the client agreement.
Your statutory rights under UK consumer law are not affected by these terms. Under the Consumer Contracts Regulations 2013, you may have a right to cancel a digital purchase within 14 days, unless you have expressly consented to immediate delivery and acknowledged that you lose your right to cancel upon accessing the content.
All content on this website, including text, guides, graphics, quiz questions, newsletter content, frameworks, and programme materials, is the intellectual property of Ghulam Fernandes and Handling Grief, unless otherwise stated.
You may not reproduce, adapt, sell, publish, or use any content from this website for commercial purposes without prior written permission.
You are welcome to share links to pages on this website and to quote brief passages with clear attribution to Ghulam Fernandes and handling-grief.com.
By using this website, you agree to the following.
You will use the resources and content for lawful purposes only.
You will not attempt to misuse, hack, or disrupt the website or any associated systems.
You will not use the content to provide professional advice to others unless you are qualified to do so.
You will seek appropriate professional support if you or someone you are supporting is in a mental health crisis.
You understand that results from using any resource or programme will vary between individuals and are not guaranteed.
To the fullest extent permitted by law, Ghulam Fernandes and Handling Grief will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of this website or its resources.
The total liability of Handling Grief in connection with any matter arising from your use of this website will not exceed the amount you have paid for the specific product or service in question.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other matter where exclusion of liability would be unlawful under UK law.
This website may link to third-party websites, including support organisations, resources, and professional services. These links are provided for your convenience and information. Handling Grief does not endorse, control, or take responsibility for the content or practices of any linked website. Please read the terms and privacy policies of any third-party website you visit.
Testimonials and case studies shared on this website or in marketing materials reflect the experiences of specific individuals. They are shared with consent. Results will vary. They are not a guarantee that you or someone you support will achieve the same outcomes.
These terms are governed by the laws of England and Wales. Any disputes arising from your use of this website or its resources will be subject to the jurisdiction of the courts of England and Wales.
I may update these terms from time to time. The date at the top of this page will always show when they were last revised. Continued use of this website after any changes constitutes your acceptance of the updated terms.
If you have any questions about these terms, please contact me.
Name: Ghulam Fernandes
Business: Handling Grief
Email: [email protected]
Website: handling-grief.com
© 2026 Ghulam Fernandes. Grief Specialist. handling-grief.com